International courier from India — free home pickup, DTDC International network.

You don't — DTDC fills the airway bill and the commercial invoice from the details you give us. What you provide is a clear list of contents, item-level values, and the recipient's phone number for the foreign courier's last-mile contact attempt. Under-declaring to dodge duty is a bad idea: it's the consignee who pays the seized-parcel disposal fee.

Depends on country and value. USA: most personal-use shipments under USD 800 clear duty-free under de minimis. UK: gifts under £39 are duty-free; commercial items pay duty + VAT. UAE: AED 300 threshold. Australia: AUD 1,000 threshold. We'll tell you the threshold for your destination before booking. Duty is paid by the recipient before the last-mile leaves the gateway.

Express: 5–8 days to USA / UK / EU; 6–10 days to Canada / Australia; 3–5 days to UAE / Gulf; 4–6 days to SE Asia. Economy: add 4–8 days. Customs delays are the main variable — clean paperwork clears in 24–72 hours, messy paperwork can hold a parcel for 1–2 weeks.

Spices: usually fine, declare the contents. Sealed factory-packed dry snacks: often allowed but check the destination — Australia and New Zealand seize almost all food. Loose / homemade sweets: avoid; they'll be seized. Anything with dairy (khoya, ghee): banned in most Western countries.

Yes, with three conditions: (1) a copy of the prescription with the doctor's registration number, (2) sealed strips only — no liquid medicines or injectables, (3) only the quantity prescribed. We've had reliable clearance on this format. Controlled substances are never accepted.

We track every shipment and contact you the moment we see a hold. Most holds resolve within 48 hours — usually a missing detail on the invoice that we help the foreign customs broker fix. We don't charge for follow-ups. Worst case, the parcel returns to India and we waive the redelivery fee.